But actually, I'm glad to hear it. Over the past 2 weeks (since we upgraded matchist to a PHP Fog dedicated server), their support team has basically dropped off the face of the earth.
Their support live chat disappeared. Their phone number goes to voicemail. And there's no way to get a hold of them other than their ticketing system (which they respond to every few days if you're lucky).
I loved PHP Fog when I first heard of it and started using it 6 months ago. But honestly, I'm not sure we're going to switch to AppFog since it's the same team. Not sure I want that level (lack) of service.
Was there a particular ticket I can review for you to see what happened? I want to make sure we don't drop the ball here.