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This sucks.

But actually, I'm glad to hear it. Over the past 2 weeks (since we upgraded matchist to a PHP Fog dedicated server), their support team has basically dropped off the face of the earth.

Their support live chat disappeared. Their phone number goes to voicemail. And there's no way to get a hold of them other than their ticketing system (which they respond to every few days if you're lucky).

I loved PHP Fog when I first heard of it and started using it 6 months ago. But honestly, I'm not sure we're going to switch to AppFog since it's the same team. Not sure I want that level (lack) of service.

I'm very sorry to hear about your experience with our support team over the past few weeks. While there have been some changes to live chat we are still available via phone during business hours depending on volume and are highly responsive with tickets (hours turnaround if not quicker on average).

Was there a particular ticket I can review for you to see what happened? I want to make sure we don't drop the ball here.

What are business hours when you are a developer platform used by developers globally?

The ball has already been dropped unfortunately.

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