However, it was a company and there were people who put in effort day in and day out that kept things working, people that were indispensable to day to day operations of the company, who were not getting the recognition that folks who would create a solution to a problem nobody had were getting. These unheralded people were 'fighting the good fight' and I worked pretty hard to wake up HR to that oversight on their part. They had just started giving out 'infrastructure awards' as a way of recognizing those folks when I was leaving. I was glad for that. I didn't get a chance to work on one of the committees that evaluated that sort of work which was too bad. Given the changes I've read about since I left it would seem that the company has shifted away from some of that stuff.
To give you an example of how sad a case I was, when I came to the Bay Area I had offers from Xerox and Intel and was totally excited to go work at Intel because they were shipping the products that were changing the world. My wife worked at Xerox and so I got to see a company that could envision an amazing future, and not ship it, and even then I knew it would drive me insane not to get things out the door :-).