The kit's first step is "refer to your service manual" for disassembly. Service manual? We don't have one of those. They don't offer them on Samsung's website. I can't find anywhere to get them. Why are they telling me I can do something myself when they won't give me the information to do it? I started to read blog posts about people who would have to find DIY experts online who would sell them out of date manuals for kind-of-similar dryers in an attempt to fix it. Now that seems like a safety issue.