This reminds me of recently buying a Samsung dryer. We had to side-vent the dryer, which is atypical, due to space constraints. However, Samsung and Best Buy kept telling us it was no big deal: you can just buy a side venting kit and do it yourself.
The kit's first step is "refer to your service manual" for disassembly. Service manual? We don't have one of those. They don't offer them on Samsung's website. I can't find anywhere to get them. Why are they telling me I can do something myself when they won't give me the information to do it? I started to read blog posts about people who would have to find DIY experts online who would sell them out of date manuals for kind-of-similar dryers in an attempt to fix it. Now that seems like a safety issue.