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I would like to see emerge a car-buying agent. The agent would deal with all manufacturers and used car lots (still a need for this) and help the buyer get exactly what they want at the best price.

However, there will always be some new car retailers because some people like to buy new cars in person and drive them immediately. I think the standards for sales staff will continue to change away from the old commissioned, "pal" model to the new non-commissioned, quant/car nerd model. It is a change that seems to be defining this generation of workers.

These agents actually exist. This is how my grandfather has bought cars in the past two decades. He gives the agent a set of parameters and the man shows up with a car my grandfather is willing to purchase.

Well, that is good to hear. I'll be looking for that service in the future. I would definitely expect it to take over some traditional auto sales business.

Such agents are common in the US, they are called "brokers". Brokers are especially good in negotiating with multiple dealers, and getting the exact car you want from the dealer with the lowest price by getting dealers to swap cars. Service can be very good; brokers will pick up the car from the dealer, truck it to you, and take away your old car. Brokers customarily arrange whatever financing the buyer wants. Brokers work around the stupid franchising laws by arranging the actual sale paperwork to be from the chosen dealer to the car buyer, with the broker collecting a commission. The nicest part of buying through an auto broker is that you never have to see or talk to a dealer salesperson.

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