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But it's even more impressive because you could do usability testing all day long (during work hours) and never catch this issue. It's when someone's _really_ using it where something like this comes up.

I'd imagine someone was dogfooding and had an 'ah hah!' moment when they hit a similar issue. Often the best way to spot anything missing.

Like talking into a prototype iPhone at 00:35 while drunk in a bar? :D

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