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It's worth noting that the poster you responded to said "from the faculty's perspective", not "from their adviser's perspective".

Individual faculty members care a lot for their individual grad students, and generally go out of their way to help them. They academic system as a whole (which is partially run by the faculty) treats them pretty poorly (long hours, way below market pay--often near the poverty line and largely without benefits that well educated professionals [which is what grad students are] would expect in any other job).

No one is saying that your partner is a bad person. They're saying that the system is a bad system.

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