Hacker Newsnew | comments | ask | jobs | submitlogin
jph 533 days ago | link | parent

UX stands for User Experience, yet that slide deck seems to be missing an emphasis on the user. The PayPal team could learn a lot by getting outside of the building to help actual users. Discussion boards have hundreds of users asking for features such as easier refunds, counterfeit protection, customer service chat, and ways to unfreeze locked accounts.



Lists | RSS | Bookmarklet | Guidelines | FAQ | DMCA | News News | Feature Requests | Bugs | Y Combinator | Apply | Library

Search: