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However, much of what you described has little or nothing to do with them having bad hardware. It's almost exclusively software and amenities (bandwidth).

Yeah, I generalized it to not makintbe effort to setting up a good system, such as paying $10 a month for better bandwidth, or upgrading old software. XP + IE8

Try Sococo instead of Skype. Its tested under low-capacity situations and we (I work there) intend it to be self-adjusting to conditions.

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