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> Gommers contacted Skype, another of his firm's clients, and asked them for the suspect's account data.

This seems to be an ongoing theme: personal relationships causing people to do unethical things. It's particularly true in journalism. You want to help your friend, right? You don't want to make them mad.

Standards (like Skype's alleged "policy") need to be better, and much more strictly enforced.

If this were the case I would argue that the bigger problem is the apparently very easy accessibility of client data to employees.

Yes! Training people to not be human is much harder than just maximizing accountability and minimizing opportunity for people to do the wrong thing.

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