i know you mean well, but you really shouldn't be posting this. it does not reflect well pn MS if one of their major differentiators, Office, was not in the loop during this major new product's development.
by the way, it is even worse with Powerpoint. every few lines typed i had the screen go white to redraw the whole UI.
That depends on your perspective. I, for one, am put off by excessive "corporate image". Perhaps some people are put off by hearing that sometimes one department doesn't talk to another. For me, I'm just pleased to hear that there is an explanation of some sort. And that there is an actual human being somewhere within the company, not just an anonymous collection of robotic drones. And guess what: I already knew that sometimes one department doesn't speak to another because that happens everywhere.
Users become a lot more accepting of problems when there is a feedback loop acknowledging and explaining those problems. It certainly does not mean the problem will be fixed, but it is a starting point.
When there is no communication, then the users are left to imagine all kinds of wild theories of what went wrong and why. It is a waste of time for all involved.