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Let's give the man the benefit of the doubt, he is obviously sorry about this and said it was "an unfortunate mistake where I didn't know what I was responding too" (see links), let's not crucify someone on a field trial, none of us want to be in his shoes.

I'm neither justifying nor criticizing what he said, just let's be careful not to burn someone or something based on one mistake that we all can one day find repeating.

His clarification tweets:

https://twitter.com/asmartbear/status/261189038696960002

https://twitter.com/asmartbear/status/261188913991913472

I'm sure he'll be more careful on public tweets next time, but I think jumping to conclusions on his company etc is going too far.

He made a mistake, obviously seems he learned from it, and we all learned a nice little lesson in customer service, public relations and social web dynamics.




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