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It's totally disrespectful. To act as if a crowd of savvy users who run their own services aren't to be taken seriously and that a single user - who tried for weeks to get help based off of the company's own claims - is this loudmouth minority? That's completely ignorant and rude.

I actively ignore Twitter for the same reasons some might avoid HN, but that doesn't mean that there aren't valid and intelligent conversations to be had there, particularly if you have to deal with customer service and PR.

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