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I think a great heuristic here is this: your customers can be publicly negative, but you cannot.

I agree 100%, the tweets are not helpful, but I disagree with the "disgusting" description and felt it was a little over the top.

Sorry, it's just my personal opinion as a WPEngine customer, and I stand by it. I don't want to see the CEO of a service that I pay money to publicly behaving this way towards those customers and others who have had issues. It's the opposite of good customer service, and a great example of biting the hand that feeds you.

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