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This is a bit of a meta comment but it must really suck to wake up on a random morning and find a blog post like this about your service as the top story on HN.

Pissing off bloggers is probably the worst thing you can do, given that they'll likely blog about it..!

I wonder if being proactive and adding a message board on your site where people can vent would mitigate some of this.

Here is a great example from a radio personality I used to listen to:


welcome to my morning ;)

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