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I'm not a sysadmin but I ended up looking after the office network and you are 100% right about this. Not only that, by the time you know someone has a problem, they're already annoyed, at you, for no good reason. More often than not, it's their own fault.

The other day someone was complaining that the internet was slow (it was), turned out they were syncing dropbox, backblaze and icloud, saturating the network. I understand now why sysadmins lock down everything where they can :)

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