So far, SupportBee is winning on HTML email integration. Zendesk doesn't support it at all (and it's a long standing issue: https://support.zendesk.com/entries/80698-creating-tickets-f...). Desk.com does, but you have to view it in an overlay and inline images don't work. SupportBee supports displaying HTML email pretty much like GMail would. The only thing that doesn't work is inline images quoted in the reply message.
Zendesk and SupportBee both have very responsive UIs, but SupportBee's is simpler and maybe a little faster.
Desk.com is the only one that was able to ingest our existing support inbox, but it did a bad job of collecting threads into a single support request and did not include our replies in the tickets.
Zendesk is the worst for whole-company support due to its pricing model. Desk.com has flexible agents ($1/hour, billed in 5 minute increments) which is nice, but SupportBee's model of charging by ticket is probably the best of all for us.
We handle inline images but we don't load some images by default. There is a small picture icon that loads the images when clicked. More info here -https://supportbee.com/blog/2012/08/07/more-languages-for-th...
If that's not working, it's a bug and we can fix it. We would just need a little more info from you. Can we email you? Or you can email us at email@example.com.
Also, we thread emails as well as Gmail and we have a very robust importing infrastructure (maildir + inotify + resque == lightning fast). Please let us know if you see any issues in threading or importing. We think that's our USP and we want to fix any issues there. No matter how edge case(y) they are.
I would definitely love to import our existing support emails. As I mentioned, only Desk.com supports this, and not particularly well.
Congrats Prateek, Avinasha and Nithya!
After watching the video, this looks like a very simple and effective way to handle email support. I think there are a lot of small businesses that will find a focused tool like this more effective than the typical, feature bloated solutions out there. Also, kudos for not charging by seat.
I'll definitely be trying it out.