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Hmm, that does sound like a very hard problem. How would a diplomat achieve that? I'd imagine I'd be pretty angry if a bunch of drunken dicks destroyed things that had taken me months to build, so I can't imagine what someone could say to make me not want to nuke a ship.

Is it the standard "let's be level-headed about this and see what they have to say for themselves when they log on"? Or does the diplomat do something else in that case?

I played on VR's "corps diplomatique" for a while, and I can attest to it being a difficult problem.

In that situation, you have several tools at your disposal. If you are friendly with the corp (they are in your alliance, or allied in some way), you can offer repayment or replacement of the object. You can promise punishment of the perpetrator. You can allow the other corp to seek out revenge on the perpetrator (although this can escalate quickly and be bad). You can say "Tough shit, be quiet or we boot you from the alliance".

If it happened to a neutral corp/alliance, you can use the weight of Goonfleet as leverage. Goonfleet is huge, with a lot of friends, so not many people want to start a war.

Oh, I see, so a diplomat is someone who holds a position in a faction (or whatever the name is) who basically says "okay guys, we need to do X for people not to hate us".

I didn't realize diplomats were in factions, I thought they were sort of independent, which is where my confusion arose. Thank you!

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