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And if it was human error, that's fine! Stuff happens and I can certainly say that I've done my share of human error.

I want to mention a couple things though. The first is that the blame is being placed (at least reading slightly into the PR release) on a 'technology' failure. That is fairly distinct from human error.

The other thing, is that if it was human error, how did the chain occur without a second pair of eyes or similar, such that the outage lasted more than a bit of time?

Third, why was the DNS changed to Verisign? That is still the biggest outstanding question I think in terms of their claimed outage reports. I should also mention that I do have skin in this game as plenty of customers were running at least SOMETHING through Godaddy and were yelling in this direction for stuff breaking...

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