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Fraud definitely exists, but paypal should give more leeway to customers they know aren't fraud. Yes, this customer could, all of a sudden, turn into a fraudster, but there has to be a way to combat that without being so openly hostile at the beginning to a customer in good standing.

Paypal's goal is to protect the person giving the money, not the person receiving it.

Yes, that's not ideal for you as the merchant. Welcome to being a merchant. Shrinkage exists.

Not in my case. I bought an iPod over eBay a few years back. It was delivered faulty. I chatted with seller who said send it back. I told him I would when I "got back", which I did. Sent it registered. The guy stopped answering mail when he got the device. His reputation started to plummet very quickly, mine was 100%. PayPal refused to investigate because I notified them too late (about 6 weeks after purchase) despite emails, faulty item delivered and acknowledged. PayPal is a scam and I will never trust their buyer protection again. Http://www.paypalsycks.com/

How long do you think they should accept chargebacks? 6 weeks? 6 months? 6 years?

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