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When they write "primary encryption hardware device", I hear "HSM". I do not read a lot of jargon in this post. When a billing company writes to its customers, "some of our customers will need to contact some or all of their customers to have billing information re-entered", I do not sense evasion.

By HSM he means, Hardware Security Module.

quote from wikipedia

    HSMs can typically be clustered for high availability.
    Some HSMs feature dual power supplies to enable business continuity.

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