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I hope they are able to sort this out wth a reasonable outcome and protect against these failures in the future, but I cant be the only one who thinks this post should have been a little more personal. When a company makes a mistake like this, they need to accept responsibility, say how they will prevent it from happening again, and apologize. It is too early for them to say how they will prevent it, but simply adding something like "Hey guys, we messed up, we are sorry and we are working around the clock to get all of you back to normal" to the end of the post would go a long way

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