|I am asking Hacker News for any help or advice they may have to offer. This is our situation:|
Midnight on Monday we received a termination notice from Apple. The notice vaguely implied 'bad faith' as the reason to terminate our contract.
Tuesday morning all our apps were removed from the app store. We represent several small and large publishers, so almost 100 multimedia apps were pulled down.
Tuesday midday we call dev relations and get a stone-wall from Apple. Dev relations tells us that they will not give us a reason for the termination.
Tuesday afternoon our lawyers get involved. They try to use back channels to get more information, but are also stone-walled. They then inform us that they have a conflict of interest with Apple and cannot represent us as apple will not sign a conflict waiver.
Tuesday evening we contact a senior individual within Apple. He informs us that our account is clean in the app store records and there are no complaints against us and that Legal has requested the termination. Legal will not provide a response.
Our company employs almost 100 people and relies heavily on the iTunes App Store as a major source of income. We also work with Google, Blackberry, Nokia, Windows 7 and several other app stores and have never been treated in this way.
I'm in shock that Apple has unilaterally terminated our business relationship. Does anyone have any experience with this situation or any advice?