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It seems rational from the outside, and when my brother and I played out customer #1, we provided similar feedback, but with a lot more nuance. It's quite a bit more demoralizing when a someone on HN dismisses it out of hand in one sentence. The tone was was not neutrally rational, it was dismissive. Not supportive. For example, lead with something positive, anything, then challenge her on why is the price what is is.

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