RedeConv is a electronic payment company, it does not offer any credit from what I saw like Visa does, electronic payment is a market that only recently the Visa brand began exploring in Brazil, offering prepaid cards for payments of employee meals (this is what Visa Vale is basically), providing means for this type of electronic payment and offering credit for payments are not the same thing in Brazil.
In this case the company in question to blame is not exactly Visa but Cielo that probably is just upset about losing market in electronic payments, which is what I believe RedeConv provides, Cielo began as a Joint venture between Visa and some Brazilian banks some years ago, the name of the company was VisaNet until it was renamed in 2010 I believe, the company is one of the most profitables in the Brazilian stock exchange where it's listed and its profit increases after every quarter, I personally own some Cielo stocks.
Eduardo, if you can record one or more conversations from merchants relating about that you can denounce Cielo to the CADE (the Brazilian equivalent of the FTC). Before doing that you should call a lawyer first so he can inform you how you should do it legally.
That said, I highly doubt that it's a policy of the home office, it's really just the end result of hiring people who get results in the region, in a situation where oversight is difficult to impossible.
Isn't the "this was an unauthorized move by a subcontractor" the exact defense you would plan to use then when the dirty tactics were exposed?
The case is still pending, AFAIK, but the law itself doesn't make the practice non-existent.
(Is this what you were referencing in saying 'go down and then back up'? not sure what you were getting at there, sorry...)
That excuse no longer washes.
For them to say that "preventing some of our employees from breaking the law is hard" is not good enough.
I accept that no organisation is going to achieve total legal compliance. But sometimes it feels as if some companies feel above the law; as if they are untouchable.
As if, indeed, they are too big to fail.
I wonder if facebook fails, will that be a good thing where a lot of developers get on the market thus allowing startups to hire :P?
As long as there's no major negative attention drawn I'm sure it would be quite easy for VISA to ignore.
http://www.nytimes.com/2012/04/22/business/at-wal-mart-in-me... (paywalls, etc.)
By DAVID BARSTOW
Published: April 21, 2012
> MEXICO CITY — In September 2005, a senior Wal-Mart lawyer received
> an alarming e-mail from a former executive at the company’s largest
> foreign subsidiary, Wal-Mart de Mexico. In the e-mail and follow-up
> conversations, the former executive described how Wal-Mart de Mexico
> had orchestrated a campaign of bribery to win market dominance.
Joseph W. Saunders
Chief Executive Officer
P.O. Box 8999
San Francisco, CA 94128-8999
phone: 650-432-3200 
I had an employee that worked for me dig up the CEO contact info for a big insurance company and make a stink about a $500 charge and it was taken care of the next day. hopefully something like that will work for you.
 google search: site:.gov joseph saunders CA
1) Portuguese spoken in the region: sorry guys - my lack of world travel showing.
2) CEO is Joseph Sanders
3) might have found phone number
Really? I think you mean Portuguese.
also, it was filed last year , but another corporate address is listed as
CHIEF EXECUTIVE OFFICER
595 MARKET STREET
SAN FRANCISCO,CA 94105
If I remember correctly, the US has extremely strict anti-bribery laws that apply to bribes made outside the US jurisdiction as well. These might only apply to government bribes (corruption), but if they apply here too, you could consider rattling the global Visa parent company's chain in the US in some way.
Transparency International have good references.
A quick search found this signed by Brazil and US in 1996.
B-58: INTER-AMERICAN CONVENTION AGAINST CORRUPTION
'(3) TRANSNATIONAL BRIBERY.--Current United States law provides criminal sanctions for transnational bribery. Therefore,it is the understanding of the United States of America that no additional legislation is needed for the United States to comply with the obligation imposed in article VIII of the Convention.'
URL of this company? Links to some of the merchants that you've lost or currently have? Clear scan of the document in the photo?
You don't provide any contact info in your profile and I don't really understand Portuguese either so I'll use this comment to inform you that your website renders horribly in my browser. It looks unreadable and unprofessional. Using Firefox 14.0.1 on Linux.
Props, that is quite a while.
(and it's not just because of the language--I modified the text to some English: http://imgur.com/8uss8)
Really? Which people are in jail because of the mortgage fraud?
And Jon Corzine's MF? Who is going to jail because of that?
I find that the US has pockets of enforcement.
They're not a credit card company, but a provider of employee benefits (hence they don't even touch the money). They just happen to use small rectangular plastic cards as a medium for carrying balance information.
What kind of service is that? What do they actually do?
- in case people involved in the unethical behavior are either employees of Visa OR employees of Visa subsidiaries, joint ventures or partnerships, such behavior does constitute a violation of at least Visa's internal Code of Business Conduct and Ethics , not sure about FCPA due to lack of details;
- compliance matters are a serious business for most all multinational companies, especially public/US based;
- this Code is an internal Visa document, that implies that Reporting any Illegal or Unethical Behavior  shall/can be done by Visa's employees, but you are not an employee;
I would recommend to write an e-mail, describing your facts, and send it to 4-5 Visa employees, including US HQ. Having multiple recipients, including HQ people, will ensure that one of those will report this case internally. Your e-mail will trigger internal investigation of this matter, and hopefully favorable resolution [i.e. discontinuation of such practices].
Of course, speak with lawyer before doing anything. Also, I would advise against talking to press, at least for now.
I'm from Brazil too, and this kind of stuff didn't surprise me. But you have to contact a lawyer and ask for help. Our legal system isn´t the best, but we have to make some effort to make it better.
Visa is huge in Brazil, as is Mastercard - and while the stores offer very "flexible" options for payment (like 8 installments w/ no fees), the CC companies charge very high interest rates when the bill isn't payed on time. AMEX is kinda elite and not that widespread.
There are also smaller CC networks that are born with supermarkets, Walmart has something called Hipercard.
Somehow I'm not surprised that Visa/Cielo is playing dirty to get their market share back. I hope you find a way to fight back.
Levying a 5-7 percent tax on vendors is simply unfair, when profit margins, particularly on less expensive items are often less than that.
The sad reality is that you might lose even more ground to Visa.
At this stage it might be worth to get it on camera somehow or ask those merchants to go on record and take legal actions against Visa.
But you likely figured this out already :)
Boa sorte ! A outra batalha sera com a justica brasileira.
Some large companies are just not able to have some self discipline. Others do.
Winning at the startup game is fun and all, but standing up for what you believe in is far more important in the long run.
Am I wrong? Is there something I am missing?
If not perhaps you could buy some advertising stating that the company's "death" has been highly exaggerated, why your product is better, and because people love it so much, even dirty tricks can't kill it.
Avoid negativity and bitterness, keep the message focused (less is more), and it might help rally the public to your side.
For example: have you ever wondered about the aggressive charity street canvassers that have sprung up over the last few years? The people who would do just about anything to get you to stop on your commute, talk to them, and hand over your credit card?
The aggressive tactics they employ are often illegal, and many instances of outright lies and fabrications have been documented.
But that hasn't really curbed the behavior - the charities and canvassing contractors (yes, they are predominantly for-profit canvassing agencies that only represent the charities, they are not the charities themselves) know full well that a great deal of abuse happens, but by keeping everything at arms-length they can shift blame and diffuse responsibility up the chain.
Whenever a canvasser is caught lying to get the donation, they are a "rogue" employee, cut loose, and the behavior continues. Whenever this happens at a large enough scale to attract media attention, the canvassing agency itself is "rogue" and cut loose by the charity. So on and so forth - nobody actually gets into trouble at any point, except maybe the canvasser on the street who has nobody to redirect the blame onto.
So yeah, even in the US, if you are savvy (and evil) enough, illegality ain't got shit on you.
VISA's tactics don't surprise me. What is sad is that we think it's OK because you can do anything as long as you're maximising shareholder value.
How can one justify a fee of 50 euros for a 700 euros transaction except than greed? It's as if my actual banknotes are being transported, then in principle it takes a single press of a key.
It is also ironic how big social networks persuade us to disclose all we can about our private lives, while the banking system remains a secret society with black magic operations and fees formation.
I really look forward to the guys like Dwolla to disrupt the hell out of them. Time to move on.
You stated on March 27, 2012 on your blog  having 6K merchants. Have you lost that many of merchants ??? Without proof it's hard to believe in your words... Please provide proof and facts and I am sure you will win this battle. Or at least get some compensation for the 4K merchant losses you have lost...
 - http://eduardo.intermeta.com.br/square-should-have-its-own-c...