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With more companies going more and more to a purely online presence, I've found customer service to be rapidly degrading. They provide no phone numbers to contact them and they take an age to reply by email with a standard copy and paste response to everything.

It's annoying as hell, and a lot of people's response if "well it's free, so don't expect customer support". Except it is the customers that make Facebook worth $100bn, for example.

More companies need to learn from Amazon, their customer support is first rate. I can see a lot of people turning their back on Facebook/Google due support issues.

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