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It's not a bug, it's a feature. As long as they make more by not being human than they lose by pissing people off, they're good.

It's on purpose.

Amazon makes money, has cheap prices, and runs many of the web's popular sites, yet still manages to have good customer service.

Ah, but now you're talking about the relationship between Amazon and their paying customers. You take care of your paying customers.

An occupant of a blog is, as the saying goes, a product, not a customer.

EDIT: I re-read the article. I thought they were losing their Blogger account. Never mind.

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