"Violation of the intellectual property and impersonation or deceptive behavior"
Pretty vague so I didn't really know what the issue was. I thought my description fo the app was accurate and it was all my own work. I followed the appeal process listed in the email and waited. After a couple of weeks with no response, I emailed again. After another week, I followed up again. Finally after a total of three weeks off the market, it was re-instated. I still don't know what the problem was, but being off the market hurt. I went from nearly 4000 downloads a day when it was suspended to just a few hundred now.
FB auto message: our very amazing and awesome malware detector, which uses all this cool machine learning and is amazing, has detected that your site is malware and we are disabling it.
Us: Our site is not malware, it's just suddenly very popular. Please turn it back on.
1 week later
Us: Ok, it does appear to be back on now. Why was it shut off?
Us: How did we do that? Could you explain what term we violated, so we can modify our code appropriately?
Us: Ok, but which term? Are you sure your automated system didn't just shut the site down because it went viral?
FB rep: no response, ever again
We never changed the code, site continued to work fine. As a result, I live in fear that something like this could happen again, in a situation where facebook was a critical component. Did the ability to contact a human help in this situation? Unclear. They definitely did a good job of making us feel worthless and unimportant.
It's annoying as hell, and a lot of people's response if "well it's free, so don't expect customer support". Except it is the customers that make Facebook worth $100bn, for example.
More companies need to learn from Amazon, their customer support is first rate. I can see a lot of people turning their back on Facebook/Google due support issues.
If it's the former (which is how I interpret it), then they should tell you what IP you've violated or who your accuser is. I understand they want to be vague to avoid giving information that may allow spammers to game the system, but I think they're going to be more persistent and sophisticated anyways. This leads to an ineffective deterrent technique and a poor experience for customers. You'd figure Google would have people smart enough to realize this.
"Upon further review, we've accepted your appeal and have reinstated your
So, I still don't know what the problem was.
The relative safety and convenience of the app store is not justification enough to give up these fundamental freedoms to unaccountable corporate bureaucracies.
I would guess that it's that your logo is an obvious derivative of Instagram's logo, as is your app name. There is a very real possibility that users in a rush could install your app when they intended to install Instagram proper.
If Google really starts cracking down, anyone with a trademark infringing logo is going to have a rough time -- you can't take someone else's logo and just modify it without their express consent. Maybe Instagram grants it, but this does seem to be actionable.