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I had an appointment scheduled with Time Warner in Austin, for Friday between the hours of 8AM and 9PM to fix my internet which has been randomly losing signal. I figured I could take a day off of work and try to get things done while the internet was up, which turned out to only be about 3 hours.

I got a call from the tech. at 7PM saying he was on his way. An hour later, after hearing nothing, I try to call him and get voice mail. I call Time Warner to see what happened and they said that I didn't answer the phone when he called... even though I spoke with him and told him I was home (and answered his questions about whether the internet was still out, three times.) I had to schedule for this Wednesday, where I'll have to take more time off of work to attempt to get this fixed.

I understand that the majority of the blame lies with Time Warner for allowing their field technicians to get overbooked and blamed for being late or missing jobs, but it's hard to not be upset at this particular field tech for saying he was on his way, and then not showing up and reporting it as a missed call.




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