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I think it is more likely because they want to build a social network for collaboration around Office 365, Yammer and Skype, and maybe, be able to give some uptime/quality guarantees to customers (things would not necessarily be better, but more under control of Microsoft)

If you have a distributed system but want to wiretap some calls, I think it would be easier to have some back door for instructing clients "whenever you make a call/get a call from one of these numbers, CC us".

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