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Amazing advice! This will be my blueprint! Thank you :-)

Just a clarification with (6): I experience this a whole lot. The client always changes scope. Are you suggesting that I don't budge and be firm about the scope agreement?

Also RE:elementary customer service. From what I understand is communicate with the client well (update them always and be responsive so that they won't be in the dark). Is that what you meant?

Again thank you :-)

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