Microsoft largely resolves this conflict in a way that works for consumers but not for tech pundits: they bring the same B2B customer service principles to their consumer product support channels (e.g. three years of Xbox repairs for the red-ring of death - on a 90 day warranty no less).
Keep in mind that Metro is exactly what enterprise wants. Just listen to the good people at 37signals.
Keep in mind that Metro is exactly what enterprise wants. Just listen to the good people at 37signals.