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Microsoft largely resolves this conflict in a way that works for consumers but not for tech pundits: they bring the same B2B customer service principles to their consumer product support channels (e.g. three years of Xbox repairs for the red-ring of death - on a 90 day warranty no less).

Keep in mind that Metro is exactly what enterprise wants. Just listen to the good people at 37signals.




Could you give us a link to what the good people at 37signals have to say?





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