Humans have extremely high tolerance to abuse. Many businesses have this as their main pillar. Adobe famously continues to release worse and worse experiences with their products, and still have a popular costumer base. The masses simply have very low quality standards.
Humans also have surprisingly high levels of trust. People expect businesses, which by definition exist solely to make money, to be reasonable about things, and then are shocked when they aren't. And people will often try to reason something is an "honest mistake" and not deliberate.
>Adobe famously continues to release worse and worse experiences with their products, and still have a popular costumer base.
Famously? Really? As in "some random non professional designers/adobe users complained on the intertubes".
Care to mention how, say, Photoshop, Premmiere or Lightroom CS6 are worse than previous versions? All have been praised as substantial updates.
Bonus points for not using non-technical catch-all words like "bloated".
I would aldo like to hear about the worthy replacement, with feature parity to those products.
Abode products, due to the custom UI, have some odd look&feel issues in some controls. They also have bugs like any program has (far less than most, though, especially considering scope and complexity).
That said, they are the industry leading products, with no substitution that has the same breadth for professional wokflows. So, no, its not about "tolerance", its about being the "best game in town".
People jumped ship from Quark to inDesign in a heartbeat, when the option emerged.
Yeah. My wife uses Photoshop, Illustrator, InDesign, and is moving to Lightroom now, professionally, and loves Adobe's products. Oh, I'm sure she has her gripes about certain things, but they work great. There are other products. She used Aperture for a while (and still does, as I mentioned, she's moving to Lightroom), but if you heard her tell it, it wasn't because Aperture was better, it was just that she ended up learning that first. They are, in essence, the same.
And when they are basically the same, the one that fits in with the entire suite of applications she uses is one she will want to use more often.
Adobe does not begin with PDF's and end with Flash.