I've been with Paddle for 3 years, and today, without warning, my account was suddenly closed with 1 week notice.
Over the past 10 days, I noticed several dispute transactions from the last year that hadn’t yet been credited to me. These disputes were spread out over time, which is typical for any business.
After reaching out to disputes@̷paddle․com, I reviewed and won many of these cases, and the payments were returned. What's puzzling is that I haven’t had any disputes in the last 6 months, yet Paddle now considers my account "high risk."
(I suspected the disputes recredit requests were the reason but not really, many other founders on Reddit experienced this as well)
I’m not alone. Many other SaaS founders experienced the same sudden closure in the past 24 hours as seen on X and Reddit.
I’ve always praised Paddle, but this is frustrating. To make things even more confusing, we’re not even an AI-related SaaS product like those mentioned elsewhere. We provide DDoS protection and are structured as a US C Corp.
Has anyone else faced the same issue on September 6?
