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They're less transparent and responsive than most datacenter or network providers -- it's just that most of those providers hide their outage information behind an NDA, so only customer contacts get it, vs. making it public.

Yeah, a good datacenter will have SLAs around the root-cause analysis document for any failures. Like a preliminary report within a day and a final report within 7 days.

I've also had a few cases where providers either outright lied or only gave details if you persisted in requesting them. Having to play that game gets old…

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