For example, I had a battery become unusable because Linux often failed to sleep when the lid was closed because some dialog box was blocking. It would run in the bag with no ventilation when I didn't realize it until the battery drained and it would fail to shutdown until the hardware fail-safes took over and I realized my backpack was too hot to hold. Did this a few times and the last time, the battery wouldn't charge anymore. After getting a new battery I became very conscientious about whether it actually was asleep before I put it in the bag.
I have had this happen in Windows before as well, in one case it would wake up if I forgot to turn off my Bluetooth mouse when I put it away. Since it was already closed, there was no trigger to go back to sleep so it would run itself dead in the bag and eventually the plastic near a hot component melted. Turns out there is an option in the Windows device manager to tell it not to wake on Bluetooth that prevents this.
However a defect in the factory-installed operating system that causes failure is something you have to warranty. A defect in the user-installed operating system is not. However, I have no idea how they could trace the problem to the operating system. Not sure how they would ever know that Linux is installed. Any good Linux user would wipe the hard disk before returning a computer to the manufacturer for repair :)
Then if you combine that with there is no way to 'restore' a laptop to its original OS install if you've re-partitioned and overwritten the 'recovery partition' on the hard drive. Nobody bothers to send recovery CDs any more, that is $3.85 in plastic they can't (or won't) put into the box. So now if you install Linux you've made it effectively impossible for the vendor to even attempt to start from a 'known good OS' and determine suitability. It does kinda suck.
That said, I prefer Amazon's policy as well and as more folks move there NewEgg will either adapt or die.
 Evil doer activity (documented) - get some bad memory (generally for free from some scrap pile, 'buy' a laptop, take its good memory out, put dead memory in, 'return' the laptop. Sad really. All the engineering effort that goes into thwarting the petty schemes of evil people.
Just worth checking.
The problem you describe is not a matter of an 'improper config' wrecking a laptop due to the awful user-unfriendliness of Linux. It is a matter of you messing with something you didn't understand, jamming the machine in a bag to overheat, and then having to replace the battery.
There does not exist an operating system which is impervious to this kind of nonsense.
Linux distributions (keyword: distributions) have often shipped in a default configuration which can result in damage from overheating. There's no need to accuse the OP of "messing with something he doesn't understand."
Vendors often perform QA on hardware to ensure that it operates properly in conjunction with an operating system. When hardware is designed such that it requires particular operating system behavior to prevent damage then it is absolutely reasonable to require that operating system be used to maintain the warranty. Closing the lid of a laptop is completely normal behavior -- and it's a fact that many linux distributions ship with a configuration that will not properly suspend the device, leading to potential damage.
This is not a matter of "user unfriendliness." This is primarily a matter of hardware vendors limiting their testing to the behavior of certain operating systems (and thus limiting their warranty -- you can't warranty what you haven't tested; what isn't well-specified). I wouldn't be surprised if Apple refused to warranty a device which had Windows installed on it.
There's no need to get religious here. It's merely an issue of vendor support, and hardware which relies on particular OS behavior to operate safely.
So as it turns out, Linux may really be bad for your hardware. Still, there's no way I'm going to stick with Windows on my new notebook.
Annecdotally, heavy graphic card use on any laptop (yes even running windows) will cause a heat death in a shorter ammuont of time than normally expected.
Any rebuttal you might throw at this reality would make me to look at you more and more like this. :)
So why don't you just freaking avoid enabling that feature?
Is it Linux's responsibility to absolutely prevent you from shooting yourself in the foot after taking very special effort to research the best way to blow it off?
Question: does OS X fully support every possible bit of hardware which you can technically make to run with it, with every feature you want? Is it absolutely impossible to shoot yourself in the foot with OS X?
>If this workaround not used, there have been reports that the laptop's memory controller setting may be screwed. After an incorrect suspend, if the corruption happens, many memory blocks starting with ~1G will be corrupt. Good way to see it is to use "memtest86+". The only way to fix controller setting is to open the case and plug off the battery. Please note that on this ultrabook the battery is not a user serviceable part and this could mean that by opening you can get your warranty void! If you start Windows or Linux with a corrupted controller, you will get system crashes or/and damaged file system. More info here: https://bugzilla.kernel.org/show_bug.cgi?id=42728 and https://bugs.launchpad.net/ubuntu/+source/linux/+bug/962798
I was only trying to show that the OS and Software can play a big role in the health of the hardware. Software bugs can cause hardware failure, and a notebook not going to sleep when the lid is closed is usually a bug unless it is specifically configured to do that.
Same distro, same config, and half the batch has a death wish, shutting down the fan in response to increased CPU temp.
Didn't we just have an article about how great Amazons UX is? Well, i guess this is the Newegg version of that, just inverted.
I certainly wouldn't expect, nor trust, Amazon to do this.
Haven't used a Macbook, though, so can't compare.
I do find it interesting that newegg isn't using a CD loaded testing suite anyways, using windows PE or a DOS based environment. (like Eurosoft's PC-Check software.)
There's also the fact that it should take about, ten to fifteen minutes just to slip the hard drive out, hook it to an imaging workstation, and image the default OS over to it. (My imaging station takes 5 - 10 minutes). To the best of my understanding it's pretty much assumed that when you send stuff in you are waiving your right to have the same data sent back anyways.
It was surprising my backpack didn't catch on fire.
This is precisely why you should always pay with a credit card online.
And regardless of the law, it kind of makes sense. A debit card transfers money directly from your account to the vendor's account. With a credit card they have to get the money from Visa, and Visa has to get the money from you. If you say, "This isn't what I wanted, I'm not paying," it doesn't matter with a debit card because the money is already gone. Visa isn't going to get screwed, so if you threaten not to pay, they're not going to give money to the vendor until it's settled.
This page relates to your maximum loss if you lose your card, but it also details that the two instruments are governed by different laws.
If you lose your credit card, your max liability is $50. But if you lose your debit card, there's a sliding scale of liability (going all the way up to, "your entire balance") depending on how soon you notify your bank.
From an outsider trying to reason why that's the case, this is what I've come up with: when you pay with a debit card, the money was yours, and now it's theirs: it's effectively an immediate transfer from your account to the recipient's account. When you pay with credit card, on the other hand, you promise the credit card company to pay some amount of money, and the credit card company promises to pay the merchant some amount of money. Credit card companies pay merchants in batches, not for each individual transaction, and so there's a significant amount of time before any money actually changes hands. Furthermore, even if you contest a charge after money has changed hands, the credit card company will simply withhold the contested amount from the next batch payment to the merchant, who is under contract with the credit card company to resolve the dispute appropriately or simply lose the money.
Credit card companies have a lot more leverage than individuals to lean on companies to respect their own return policies.
Not just leverage, but an obligation. Or rather, even if your debit card says Visa or Mastercard on it, they have no legal obligation to get your money back. You don't have an obligation to pay the merchant, but the impetus is on you to get your rightful money back (the debit card company may help, but they are not required to).
With a credit card, they don't exactly have an obligation either, but this time it works in your favor - it's the credit card's money, not yours, and while you still have no obligation to pay the merchant, this time it's the company's money that is on the line (the collateral, so to speak). So they will fight tooth-and-nail to get it back, because technically if they don't, they can't collect any money from you.
(They may still try, but then you have to weigh the cost of a legal battle with them as well).
Think of this in the context of theft/fraudulent use of your card, and you'll see why debit cards are very risky indeed. (Remember that, even if you manage to get chargebacks on your debit card, you may still be liable for the fees for the temporary, eventually-reversed overdrafts!)
See my above reply - they may provide similar services as if as a "courtesy", but the legal obligations for both parties are very different with credit and debit cards (very much in the consumer's favor, if the consumer is using a credit card).
But the my vs. the bank's money is the reason I use my credit card almost exclusively for in person and online purchases. If I go to the Kwick-E-Mart, and pull out my PayPass (or other RFID) enabled credit card and someone snipes my credit card number from it as I swipe for cheetos, I'm fine if it's a credit card. They can run up 20k in charges on my credit card and I don't care (even if the credit card company doesn't stop it), I'll call my bank and tell them that they need to fix that, and probably go find a bad guy, also, I'm not paying that.
If they run up 20k in charges on my debit card before I or my bank notices, I am missing $20,000 from my account. Then I have to hope that the bank can and will fix it before my bills are due.
If used properly credit cards are month long interest free loans with no risk if someone steals the loaned money. Debit cards are wooden door to your bank account with a really aggressive, sleepy, deaf hound that you have to sic on the bad guys after you realize your money is gone.
"Visa, accepted everywhere," I always thought, "Yeah, and everywhere Visa is accepted so is MasterCard." Apparently, that is not the case.
Just FYI, if you're traveling to a developing nation, make sure that your ATM/debit card will work to extract cash from your account.
Please be sure you legitimately feel that Newegg violated their return policy before exercising this power.
It's provided as a service sometimes, but the legal obligation is very different (essentially absent altogether), as are the incentives.
With a credit card, the 'default' is that you don't pay the credit card company (and you have no reason to), so they lose out on the money unless they get it back from the merchant.
With a debit card, the 'default' is that the merchant wrongfully holds onto the money, and unless they get it back, you lose out on the money. Since they have no legal obligation to settle that dispute even when the customer is in the right, they may not, in which case you (the debit card consumer) lose out.
Seems to have been big news in the UK. Having trouble finding the same for the US, though.
I'm a big fan of newegg and hope they continue to bring competition to amazon. I am hoping this is just a small oversight and it will be corrected shortly.
I use Newegg to research products but once I find what I am looking for, I search for the model on Amazon and end up purchasing there, knowing return policy is much better for customers.
OTOH, Newegg seems to have a much larger catalog of tech items than Amazon.
Also the search feature on Amazon is quite bad: try searching for '16 gb ram' and sort by price. It will insist on showing you 2 gb packs also.
Everything except the default sort order sucks. Which doesn't inspire confidence that Amazon isn't listing the items with the highest margins on top.
Since you're here, I'm going to file a bug. :) I just noticed that the following motherboard isn't showing an amazon price for me: http://pcpartpicker.com/part/gigabyte-motherboard-gaz68xud3h...
although amazon has it: http://www.amazon.com/Gigabyte-Intel-DDR3-Motherboards-GA-Z6...
Built by an HNer: http://news.ycombinator.com/item?id=1883123
So great customer service but the charges almost seem arbitrary when the CSR can just apologize and wipe them out...
However I had the same experience as you when trying to return a defective mouse:
Me: I'm not going to pay return shipping.
CSR: Ok, we'll send you a shipping label.
It's confusing and arbitrary.
What's worse is that you have to return it to their CA facility and wait a couple of days for them to decide to ship out a replacement, which is a two week turn around time for customers on the east coast.
Overall Newegg's level of price competitiveness and service is slipping; I see no reason to order from them unless avoiding the sales tax on that order is worth it.
Under the Sale Of Goods Act 1979 in the UK, that's actually illegal.
As a buyer, my only responsibility is to allow the seller to pick up the item from me. If some site tries to pull a New Egg on me, I point them to the relevant laws, and make a very gracious offer - not only will I allow them to pick the item up, I'll even pack it all up for them in a box.
Lesson: Check your local laws before assuming that these "no returns" or "restocking fee" policies have any weight.
Only a fraction of total customers has your experience, so the cost -- marginal if only for a minor fraction prohibitive if for majority of users -- of keeping you happy as a customer is marginal. But they can't do that for everyone.
It's a very sad day.
In contrast, the newegg page mentions the restocking fee clearly (2nd item).
I am not a Dave.
Also, I think few would agree with you that Amazon is annoying to use or that wanting to be like Amazon is a "bad thing".
The Amazon website is - and I say this gently for any Amazon workers reading - fucking awful, a hateful experience. (In the UK.)
Trying to be Amazon when that's not a feasible goal is a bad idea.
My local brick and mortar computer store checks most of their prices against Newegg regularly, has a "will match anything on newegg 100%" all over their ads and in their store, etc. I don't use Newegg because I can get the same thing in 30 minutes instead of 3 days, without paying S+H, at (or better than) the NewEgg price.
Now, if y'all want a retailer who is KILLING IT on accessories and wires and offering zomg-level discounts on quality goods: www.monoprice.com is your home!
Note: When returning laptop, desktop, smartphone or anything I always tend to be anal retentive and put everything back in place, including software and OS so there are no arguing wether the problem is software or hardware (obviously I only need to send back hardware defective devices).
I wonder if there is some shared panel manufacturer who has been dropping the ball lately?
Intermittent problems on anything else will either not be noticed by ordinary users or blamed on Windows!
Anyway, the good news is that once I got in touch with someone higher up the chain they were like, "That never should have happened" and worked to make it right. It just took a ton of kicking and screaming to get there, which really wasn't worth it on my part, but in the end, they did the right thing.
One thing I'm seeing more and more is that companies are holding back their lower tier support employees from actually being helpful. For example, have you ever had one of those "Instant Online Chat Support" things help you out? No, they are always so unempowered its not even funny.
Back in the day you could hose your CRT by trying to set a graphics mode it didn't support, but that would take a special effort to do.
Can't find the followup that explains the actual bug, but it had to do with the kernel unmapping some unneeded memory and ...blah... and whacking random garbage into the eeprom of the network card. All you had to do was boot linux once and your network card would never work again, at least until you went to the trouble of flashing it.
This is hardly a matter of 'improper config'!
Why on EARTH are you running DEVELOPMENT KERNELS (not just talking about newish kernels) on your bare hardware? Is that something normal users would do? Why? How would they even acquire and install them?
How do you expect to ensure that bleeding edge open source development drivers cannot be used to do stupid things? Some kind of legal prohibition on making any drivers until you have been vetted by some central committee?
Remember that the people who will be upset by this (techies) are the same ones who put NewEgg on the map to start with.
I think all companies have a life cycle:
1. New company, so customer is treated well/
2. Company grows and becomes successful
3. Company needs to show ever increasing profits. Starts taking shortcuts to save money, and starts to ignore what made them great in the first place.
"The following conditions are not acceptable for return, and will result in the merchandise being returned to you: Any desktop PC, notebook or tablet PC that has been opened"
Anyway, the problem here is that Newegg are refusing to replace it simply because of the presence of Linux; by far the most likely explanation is that the hardware really is defective and Linux isn't at fault.
Let's assume we're talking about a dead screen, motherboard or power supply.... it's going to be hard to re-install windows then.
I did this when laptops were $1500. Now that they are $400 it's usually not worth the bother.
Not to mention, the laptop may not have come with an installation disk.
One was DoA and I returned it with an RMA - they sent it straight back to me because I had returned it in the wrong box. The serial # on the machine didn't match the barcode on the box!
They seriously expect you to keep the individual box for every unit? Or are they just a scam that try and stop you every returning anything?
Anyway - haven't bought anything from them since.
But for a DoA unit? You couldn't keep the box for a few hours or days? Seriously?
I remember Sun once sold mini box versions of their workstations (rather than the original pizza box) - their claim was that at the square footage cost of a Wall St trading floor the machines would pay for themselves in 'n' years.
Then there was a note on the pallet sized box that the machine + 19"CRT came in - saying that you had to keep it for warranty returns!
Dell Ideastorm Multiboot Linux: http://www.ideastorm.com/idea2ReadIdea?id=0877000000006ixAAA...
Dell Linux & Windows on all Laptops/Desktops:
Dell Sputnik Ubuntu Laptop: