I don’t need something as vertically integrated as Skype: I’d be totally happy to install a generic soft phone app if I can get SIP service from somebody. I’d be happy with some non-SIP protocol too.
To Skype’s credit the customer journey of setting up the account and paying for the service is great (10x faster than getting a cell activated), it’s the calls that are going downhill.
To Skype’s credit the customer journey of setting up the account and paying for the service is great (10x faster than getting a cell activated), it’s the calls that are going downhill.