For my order just cancelled two days overdue with no update after 'out for delivery' after two fumbles logged earlier in the process, it was doomed from the start by the carrier being Hermes/Evri. I would never willingly use them to send anything, and would have refused to have my order sent via them if I had had a choice. The entire ownership of the firm sets them up to fail IMHO, even though all carriers can have bad depots/drivers/days. I suspect some new bean-counter is optimising for cost with a rather short-term view of cost...
When getting my refund I said "please please do not use Hermes/Evri." Let's see if someone runs the stats properly...
I had a similar thing years ago and asked them to not use FedEx and since then packages were always delivered by UPS until Amazon's own delivery took over most of the area.
When getting my refund I said "please please do not use Hermes/Evri." Let's see if someone runs the stats properly...