> Maybe other companies shouldn't completely optimize away the humanity in their services
Plenty of fliers just want the cheapest flight. (Some, like me, see longer flights as mini in-day vacations.) Having a competitive market means we get to have both: a cheap, inhuman option; a mid-priced human option; and a high-priced, human and luxurious one.
Plenty of fliers just want the cheapest flight. (Some, like me, see longer flights as mini in-day vacations.) Having a competitive market means we get to have both: a cheap, inhuman option; a mid-priced human option; and a high-priced, human and luxurious one.