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Humane AI Pin review: not even close (theverge.com)
85 points by poniko 11 months ago | hide | past | favorite | 91 comments



This and the Rabbit R1 are both trying to reduce the amount we use our phones, but I think this presents a fundamental misunderstanding of the jobs to be done on phones and how we actually use them.

There are broadly two use-cases of phones: content consumption, and utility. The former sucks time to increase "engagement" and has a bunch of social issues around it, the latter does not.

Both of these devices are trying to reduce the time we spend on our phones by addressing the utility aspect, but that's the wrong piece to focus on. The utility aspect is things like checking the time or calendar, booking an Uber, getting food delivered, etc. Many of these utilities however are essentially very optimised checkout funnels. Booking an Uber is really easy, because Uber are incentivised to make it easy. Same with ordering pizza. Taking a highly optimised flow and sticking voice on top isn't going to save time and is going to cause issues. These devices solve the wrong problem.

If a company really wants to improve the world by reducing phone usage (rather than just build their own platform to rent-seek on), maybe they should be looking at social networking, communication, federation, etc.


I think there's something in this. Watching the video made me realise that my main irritations with my phone are born of the bit where I have to navigate through a minefield of distrations to add an item to my todo list, or check my calendar, or send a text message. All the "what bridge am I looking at stuff" is cute but feels like solving a problem I never really encounter. Anyway, I'm guess I'm going to try and use Siri more, ubnlock my phone less.


I don't want to unlock to the home screen, I want to unlock to Apple Notes or Notion or whatever your favourite flavour of notes app is.

Being allowed to replace the home screen with some app would be game changing for making the device feel helpful rather than like the little universe of chaos that is is. Let me access other things from the app switcher.

Alas, we will never be allowed to do that.


You don’t unlock to the home screen, at least on IOS 17. You unlock to the last app you had open. And while not exactly what you were advocating for, you can add Apple Notes to control center which you can unlock to.

There are also shortcuts you can automate and use your voice to open apps from the lock screen.


> because Uber are incentivised to make it easy

Yep you nailed it with that, however what do you think incentivizing success on "social networking, communication" looks like? Because it looks a lot like finding ways to increase engagement and scrolling.

I left out federation because normal people don't even know what it is and if they did they wouldn't care about it.


I don't know exactly what success looks like in social networking and comms. I suspect it looks a lot less like Facebook/Instagram, and a lot more like WhatsApp/Telegram, anecdotally, I enjoy chatting with friends and family on WhatsApp because the conversation is the whole product. I enjoyed Path too when it was around, although never got enough of my family on it for it to properly stick.

The problem with social networking is that the only viable business model so far has been ads, and without the high-intent you get from (e.g.) search engines, you have to instead optimised for engagement and keeping people around to make it up in volume of ad delivery. At least with services the revenue isn't ads based, or is less so. There are some things in the middle like Netflix/Spotify who want you to consume more, and have some ads, but I suspect most people don't want to reduce their music listening, and are happy enough with the amount of TV they watch (at least relative to social networking where I think it's very common for people to want to consume less).


I suspect anyone who works in tech is completely unsurprised.

Sure, the tech exists to make this thing possible, but it requires an Apple-sized company to execute on it, and even then it’s utility would be doubtful

There’s been a lot of pulling back on smart speakers because they’re not quite where they need to be - and this promised far far more than a smart speaker from a tiny new company.

The question is: did they believe they own hype or know it’s a sham?


Anyone that has used Siri would tell you that not even Apple could make this work


Half of this review is my exact same experience when trying out the Apple Watch eight years ago.


There are a lot of assumptions that have to hold, for basic functionality of this product. For example: an always-on connection.

By the looks of it, this device uses 4g, and doesn't support 5g, so over time we might expect service to get worse as telecoms build out their 5+g networks and leave the 4g ones behind.


I think they just want to advertise all the patents they filed and get bought.


I as a single dev who browsed r/locallama a bit the past 6 months could put together a crude small AI sys with or without say a 3b model that could:

Set an alarm,

Create a reminder,

Or even attempt some of the more advanced features like querying local business.

The fact that it can't even set an alarm or create a reminder? Like what the actual?

Solo devs are already doing way more advanced stuff than this, it doesn't even take a small startup.

What takes an Apple sized company is creating something that can access many other platforms, buy for you, put together bulletproof many step processes and execute on them safely etc. But most of these failures are like basic basic stuff.

I do not understand how they can release a product like this.


Not even an Apple-sized company will be able to successfully execute on it if the customer doesn't want the device to begin with. Look at VR headsets, for example. All the biggest tech behemoths burning through billions haven't been able to make the device category work, simply because no one wants to sit at home with a bulky headset strapped to their head shut off from their family and the outside world.

Similarly a little box pinned to your chest projecting a display on your palm showing the weather makes for a good tech demo, but ultimately there is no real world use case for this device.


The purpose of headsets in the commercial product category is an attempt to subsidize development of military visors. the worlds largest customer, the federal government, definitely wants this.


just look at it - perplexity wrapper with native hardware. perplexity has vision! and besides perplexity, it just uses some simple function calling to get weather etc. I can build that in a day.

as of the ultimate vision, it is not yet clear, and it would be dumb for anyone to get into this "AI phone replacement" business. There are far better use cases tho, which are clear to execute, like Schiffman.


They want to get enough attention to get acquired. Meanwhile I’m sure they believe their own hype to some extent, but it’s very easy to delude yourself when billions of dollars are on the line.


I cannot believe this paradigm, how new multi million dollar startups are basic wrappers that can be built by anyone interested enough in less than a day


What I don't understand is, this device has been in development since 2018. Obviously the founders didn't intend it to be a ChatGPT wrapper many years before ChatGPT existed. So what was the original vision, and what made them do a half-assed last minute pivot and redo the whole thing right before launch?


Voice assistants long predate ChatGPT, so it was probably designed to use (possibly a custom, in-house) one of those, but then GPT-4 (and probably 3.5 below it) probably blew away whatever they were working on, and they switched.


Maybe to be accessory to your phone, reduce screentime etc.


I don't get the screentime argument. The way to reduce screentime is to move people off Instagram/TikTok to platforms that aren't optimising for engagement as much, not to make a fancy mini phone for booking Ubers and checking when my flights are, which constitutes almost no phone usage at scale.


I don't think the Humane Pin is capable of booking an Uber or placing an order on DoorDash or Amazon.


No and that just reinforces the point. The Humane Pin is solving the utility part of what we use our phones for, but our phones have nailed this, with app stores, a screen, and highly optimised booking/checkout flows.

The Humane Pin is aiming at this market, but with far less utility, ability, stability. They say they want to minimise the time we spend on our phones, but I don't regret the 7 seconds it takes to google an actor in the show I'm watching, or the 20 seconds it takes to book an Uber. I regret the 15 minutes I spend scrolling reddit on the toilet, or the hour I spend watching YouTube before bed. That's not the market they're taking aim at.


A 4/10 is way too high for this review, when the conclusion is it barely ever works and instead "just buy an Apple watch".


The unwritten rules of tech reviews is your review must fall between 4 and 9.5


It's sleek and shiny. It powers on. The battery lasts. It has some unique input/output mechanisms. They have been able to solve manufacturing challenges at scale. All that should be more than enough to get it to a 4. I can imagine significantly worse devices deserving a 1 or 2.


Their conclusion seems to be that no-one should buy it. That, surely, should be a 0.


a product that doesnt work but looks cool gets a 4? this is part of the problem. there isnt much more left to be worse


Well there are various smart watches in the "tens of dollars" range on AliExpress. Maybe The Verge could do a review of one of them?


It’s not clear yet that they’ve solved potential manufacturing challenges. The reviewer’s device worked, but the company would have vetted what they were sending. How many do they actually have on hand to deliver, and will they all be of top quality?


The fundamental issue with this tech is that they're trying to pair high density information with a low bandwidth input interface (less than a handful of finger gestures) and voice input which is flawed; you can't pause, backtrack to correct mistakes, and is highly dependent on external context.


I think is voice and image is pretty high density and that's the future of most/all consumer interfaces with AI, no?


Voice is very high density as an input modality, but that's a double-edged sword.

It's fantastic for expressing complex requests that would otherwise be a lot of effort/time consuming on a less-information-dense interface.

But voice has a higher "floor" for ease of use. It's easier to tap a button to confirm than it is to speak "Yes, ok" out loud. It's also more socially appropriate in more circumstances.

The other problem is that voice is very low density as an output modality compared to the status quo, which are high-resolution screens. The amount of time it would take to express even the most basic of information (imagine speaking the HN home page out loud vs. reading it!) is pretty extreme.

Where this forms a bad combination are tasks where it's not realistic for the user to utter the full complex request at once, where the user must consult intermediate outputs to determine the next action. In that case you're in a really vicious scenario: the density of voice input is not really necessary, while the low-density of voice output slows the task down dramatically.

For example, think of a use case where you're booking a flight: "I want to see flights from San Francisco to New York".

It's not really possible for the user to fully define a booking in their initial voice input - the user would reasonably want to review choices, pick seats, etc, necessitating that the task be multi-step. Now imagine if voice was the exclusive modality - the UX would be positively painful.

> "that's the future of most/all consumer interfaces with AI, no?"

And this is why I disagree with this statement. I think the idea that voice is the dominant user interface is far from obvious, especially when it comes to AI systems.

LLM hype men tend to hand-wave around the complexities of this: "the AI will automatically pick the best possible flight for you! Why would you even want to review your choices?!" - which conveniently dismisses every area of weakness for this UX with "the AI will do it for you, trust it"... and time will tell but I suspect that will not work out that way.


The ideal form of the flight booking interaction is that it's basically a computerized travel agent. So it could theoretically ask questions or listen to your objections and refine the request that way.

That could be fine, it's probably more comfortable than using a complicated website at least for some people, but again this is a feature you stick in a phone app, not a dedicated hardware device.


> "The ideal form of the flight booking interaction is that it's basically a computerized travel agent. So it could theoretically ask questions or listen to your objections and refine the request that way."

And that is startlingly worse as a UX than the status quo.

An agent can apply some contextual filtering to improve the initial choices offered to the user - but they can do that in a GUI as well, and I would strongly argue that's better served in a GUI than via voice.

"Given your check-in time and transit from the airport, I think the following 3 flights make sense... [painstakingly list all 3 flights verbally]."

"Oh ok uh can you say the second one again? Was that out of JFK or Newark?"

... etc. Whereas a GUI is easy to parse and presents choices side-by-side in a way that's easy to compare.

This is the dissembling I'm talking about when it comes to some LLM proponents - the idea that the user having to perceive, compare, and analyze information just goes away, poof because the agent will just... make it no longer necessary.

It's a fundamental misunderstanding of these domains and use cases.

I'll generalize my prediction a bit more: an intelligent agent applying its contextual knowledge to a GUI is likely going to be overwhelmingly better as a UX than an intelligent agent that largely interacts verbally.


Image is the highest density method of communication we have (a huge portion of our brains are used for just this) but interfacing/responding/reacting to this information via a crippled gesture system and voice is a huge bottleneck.

So this can be avoided by intelligently reducing the dimensionality of this incoming data (potentially with AI) and/or increasing input bandwidth


IMO, It's just not something that can be improved no matter how much effort is put into it Speech IO is unreliable for anything serious, not to mention awkward in public, it's also easily attenuated in very trivial situations.


When it first reads back what it seems to be UTF8 text encoding error and then the backend LLM instructions you kinda knows it's a dud.


This is honestly kinda glorious, a company that seems to want to use AI as every other word to get as many investors to give them money as possible shoehorns AI with a reputation for hallucination into an expensive device that isn't even close to the promise if what it could do.

That just screams a culmination of the last couple of years of "AI" and I am kinda loving that this happened.

Maybe, just maybe, Investors will finally realize that this isn't as magical of tech as the companies like to claim and can't be shoved into every single thing hoping for magical results.

Am I being too hopeful?


>Am I being too hopeful?

I hope not but I would guess yes. It's insane to me that anyone even bought this thing. Their marketing couldn't even show it in a positive light. It got things wrong, it seemed pretty useless, and the whole presentation that I watched felt like they were being held captive and forced to do things. The thing is connected to T-Mob which, in my mind, is one of the worse networks out there. AND it's $700.

But they sold some. Why would people buy it? Who looked at any of that and thought "YES! Let's throw $700 away for this poorly developed toy?!"


> I hope not but I would guess yes.

I unfortunately kinda agree, this alone likely won't do anything. But given the high likelihood of more than a few of these projects getting a ton of money coming out and burning in a similar way.

I think it will eventually happen after getting a few bad products.


this is the same hope and thoughts I have!


I'm surprised they made it so much worse than, say, Siri on an Apple Watch (which is something I've been using for years, and which might well become my only phone if Apple ever allows me to fully manage a watch from an iPad mini).


A BRAND NEW Apple Watch SE with cellular is $330 (and it goes on sale sometimes). You’ll have to add it to your cell plan which is usually $10 a month.

Siri works great for a lot of the basic use cases that didn’t work in the video. Reminders, notes, alarms, messaging. Honestly I’m guessing it would work just as well for some of the knowledge questions that they asked.

Except if you do that you get an Apple Watch. It tells the time too. It also counts your steps, tracks your heart rate, functions as an exercise/fitness tracker, does a better job of showing your notifications, can stream music from services other than Tidal, can actually show Photos and Web results and emails (although the screen is obviously tiny).

It doesn’t have a camera though.

So that’s $370 less for the device and $15 less per month? For something that already works way better? And doesn’t seem to run the risk of burning you and constantly turning itself off due to overheating?

Hey look! That’s saving enough money that you could actually buy a second Apple Watch and still come out ahead.

Wow this is a dud. I wasn’t expecting it to set the world on fire. I wasn’t even expecting it to be good. I did not imagine it would be THIS bad. The two things I use Siri for more than anything else or reminders and texting. And this thing can’t do either one.


> Siri works great for a lot of the basic use cases that didn’t work in the video. Reminders, notes, alarms, messaging. Honestly I’m guessing it would work just as well for some of the knowledge questions that they asked.

It just doesn't or people would be using it and people wouldn't be as excited about LLMs as they are. Comparing Alexa/Siri style, it works if you know the right trigger words and how it expects you to ask the question, also just does that one thing you can't follow on and expand on it is just a completely different world to what an LLM agent can do.

Apple Watch and Siri are dead products for good reasons.


> it works if you know the right trigger words and how it expects you to ask the question

I don't think we should discount this. There's something to be said for a product that works in a specific way, and if you use it in that way, it actually works. I don't need Siri to divine my hidden meaning regardless of how casually or ambiguously I phrase something... but I do want to know the phrase that works 100% of the time, and then I'll use that 100% of the time, and I'll be happy.

What I hate is how Siri fails at even that basic requirement a lot of the time. It's the worst for HomeKit scenes: "Set the scene 'In The Basement'" bounces between working and failing with an inscrutable error, release to release. Sometimes just saying "In the basement" works, other times it lists all the lights in the basement and asks me what it should do. I have a "Bed Time" scene that starts lullaby music in my kids' bedrooms, but sometimes Siri thinks "Bed Time" really means "Good Night", and turns off all of the lights in my house instead. Which is super great when my wife is in the kitchen trying to prepare things and suddenly the whole house goes dark.

For me, the biggest problem with Siri and other assistants is the opposite of what you describe: The product is sold as "natural language", which really means that it fuzzily matches what you're saying to its discrete list of features, and that fuzziness is only partially accurate, leading to broken use cases some non-zero percent of the time. LLM's are likely to be even worse here... maybe you've used a certain phrase every time you wanted it to do something, then some model update comes along and it decides to do something else with this phrase, and you'll have to constantly re-discover what works every time it updates.


>LLM's are likely to be even worse here...

We already know they’re better, even if you screw up the question in some nuanced way which would trip Siri up completely they often get the gist of what you want and provide the expected solution.

Prediction engine vs trigger term syntax


Naming things in such a way Siri won’t confuse them is an important skill to make things reliable.

Shouldn’t need to be, but is.


> “AI Pin and its AI OS, Cosmos, are about beginning the story of ambient computing,” Humane’s co-founders, Imran Chaudhri and Bethany Bongiorno, told me in a statement after I described some of the issues I’ve had with the AI Pin. “Today marks not the first chapter, but the first page

That statement is several red flags.


"Hu.ma.ne" will be seen as the new Theranos. They're half bad-parody of Apple, half cult.


Another company that raised hundreds of millions pre-PMF (indeed, pre-product) and then releasing a dud.

I still remember wondering how Clinkle raised so much money. Look how far we've come since then!


I mean the team has a lot of ex-iPhone and ex-iPad people so its not like a random bet on nothing, you're betting on if part of the magic that made those products left the building with these people. Easy to say it didn't now we've seen it but still.


I firmly believe that AI is the future of user interface, but to believe that a device like this can displace a smartphone is just crazy. It's obvious that the phone manufacturers are racing to add deep AI integration into their operating systems. How is it better to have another device, when we all already have one that's suitable to host it in our pockets.


I think it’s obvious that the current crop of models are just not quite there yet. The ability to give them “tools” that interact with the things we want to interact with is just going to take time. Ideally it would be a model that just “gets it” similar to the ideas Adept AI are pursuing by interacting directly with the UI.

The bigger issue with this thing though… why does it need to be its own device? It’s not going to replace your phone so why not just have this all happen on your phone?


> why does it need to be its own device?

For AI to augment the lives of to the extend the iPhone did it's essential for it to be always on listening and able to act effortlessly.

Only Apple, Google and major android makers can deliver this experience.

There is however a window of opportunity for a team with the right talent to get there first if they're able to build their own device in time.

Apple are too privacy conscious to send all the data up to the server so we need to wait till they can build chips to do that locally or figure out a way to bend their own rules enough that makes it seem privacy focused, they also have a much weaker ML team so there is extra runway there while they choose who to acquire to fix that.

Google while extremely strong ML team its too academia brained to productize AI currently so need to wait for them to solve that, they also just suck at shipping products in general. They'll get there in the end but it's safe to say they'll only get there once someone else has shown how it should be done then they'll just clone it.

You have about 3 years before Apple solves this, so if you get yours to market and succeed in that time you capture a segment of the market before that happens.


Some YouTuber talked about this and I think they were pretty on point: Of course for consumers this could all happen in some app on the phone.

But a 3rd party app will always be less integrated, have less permissions than functionality included by the manufacturer.

And for all this AI integration wide access is pretty much required as you'd want it to access your photos, notes, all kind of apps, etc.

This way manufacturers would have too much leverage over companies developing that kind of AI, as they could always develop better features than them with their own AI agent.

I think Apple Watch is a pretty good example of that already. Third party watches will never be as good as Apple Watch just because Apple won't let them.


Apple and Google will do that, no one else will be allowed to. Even if you could get the necessary device permissions (you can't), you're going to get sherlocked and be dead next year when Apple and Google bake whatever interesting thing you did into the OS and all apps get it for free.

You're at such a disadvantage on iOS and Android that it's a fools errand to try and build that app.


These guys are probably not going to get a second try at this either with these types of headlines, and Sam Altman investing in or creating another device :(


Humane wants to free us from our smartphones. I wonder if that's only because apps like theirs are not allowed on the iPhone?


I think most of the latency issues will improve as token generation does as will accuracy. The device is just a conduit, it represents the state of LLMs today, you can't ask for more from a I/O device.


Pretty sure a cellular apple watch is a better choice if you want to leave your phone behind and not get sucked into distracting apps. Cheaper and no $24 monthly fee.


Absolutely brutal but mostly what I expected. Too bad - it's a paradigm ahead of its time!

Seems to echo the general reception to the first VR headsets.


On one hand, it's not surprising given where we are at with tech. But on the other, I still think it's really exciting. It gives us a glimpse into what the future post-smartphone could look like.


I expected it to be bad, but wow.


I mean, putting "AI" and "humane" in the same phrase is a dead giveaway that this 1st of April will last a whole year.


Cold title.


> this wearable computer promises to free you from your smartphone.

Here's an even more effective solution: stop using your smartphone! After I stopped using my phone, I realized it had almost no value except some diversionary value that was actually just a distraction in disguise. I still have to use it at times such as 2FA, but other than that I rarely use it.


It might be an age thing (late 20s), but I can assure I would have absolutely zero social life if I didn’t have my phone — all planning, catch ups, bar hangouts, exchanging numbers while travelling and many more things initiate through one or another app. It sucks in some levels, but also not really possible to function without it, at least for me.


That is how technology forces itself into life: first optional, then mandatory. It's a prisoner's dilemma, and it leads to a sequence of local maxima that are descending and making life on average worse.


What do you use to communicate with other humans?


Mouth. Email and social media still work great on desktops/tablets too!


You can speak to them directly.


"Last minute change folks, the venue is totally full. We're going to go somewhere else. Fred is still riding in on his penny-farthing -- who wants to call him to let him know? not it"


Email on a computer? Voice and in person? A telephone that you plug into a wall?


Got it. So you don't use things like WhatsApp. I find WhatsApp and Signal incredibly useful and are probably the biggest reason I use a smart phone.


I find those useful too, but use them 99% on a desktop PC. Phone use is relegated to scenarios where there's a message that I'm expecting or need to send that can't wait until I'm home.


I mean you could still achieve the same thing with an iPhone that's just always kept in Do Not Disturb...


Nope. Not at all. The phone is an invasive technology that creeps new features even if its on Do Not Disturb. It has a default set of icons of "Apps" that I don't want to see. I don't want to see a "Podcast" icon or a "Messaging" icon. Nor do I want to go through the trouble of turning it off. New updates may add new distractions that I don't want to see, and in some places, there are "Emergency Alerts" that make an annoying sound even in DND mode.

Phones can be used as a tracking device, and are much more likely to be used as such since everyone carries them around.

Buying a phone also supports the phone industry, that I do not want to support. It supports more mining and the disposable electronics industry. (Computers are more useful and if you install Linux on them, you can make them last for much longer than a phone.)


Well you are perfectly free to live your tinfoil hat life without buying one, I guess.


That's a lot of money to spend on such a simple use case.


"Talking to people" is hardly an insignificant use case


When you can do the same on a computer you likely already own, or on a $50 dumbphone it's an expensive solution to a simple problem.


Here's a hot take: most people (hell, me included) don't want to stop using their smartphone.


Of course not, because it's an addiction. Drug users say the same.


It's a portable computer that does a bunch of useful things. I really don't understand the fraught relationship some people have with their phones. Just don't install social media apps and other time-wasters?


Or maybe because it's an incredibly useful device that provides an interface to almost everything in modern life.


It's only useful because communites and local resources have first been destroyed by technology. After that, technology produces things to make us dependent on it. Modern life is a disaster as all of it is based on destroying the biosphere with unsustainable technological growth.


And here you are on Hacker News.


Of course. I come here to express my view about technology, and refine my arguments against it. What better place than the lion's den?


Is that what you imagine yourself to be doing here? - refining an argument? Thus far in this thread you seem struggling even to make one. The repeated insistence that, rather than participate in society, people prefer a remote cabin in Montana and all correspondence by parcel post, doesn't come close to qualifying.


Thanks for your feedback.




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