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They didn't admit they were wrong for not paying him though. They apologized for not having a "clear and complete policy."

If you look at the sequence of emails he was first denied the bonus on the grounds of his own job performance, then on the grounds of not having a written contract, then finally because he didn't meet their ad hoc policy requirements.

I guess nobody actually expects them to apologize like human beings, but it would be nice if they said something like, "We're sorry for fighting you on the referral bonus. You deserved it after the 6 months was up and we should have given it to you then. We've put a structure in place at the company so this doesn't happen again. "

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