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lazerwalker 729 days ago | link | parent

Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services.

A company I used to freelance for found that after they stopped paying Yelp for a premium account, they started seeing more negative reviews and a number of their positive reviews were filtered out. They got almost daily phone calls from Yelp marketing types essentially suggesting that if they renewed their subscription, the negative reviews would 'disappear'.

This was a few years ago, so maybe things have changed since then. Either way, I wouldn't hold your breath for a better review verification system.

epoxyhockey 729 days ago | link

The only thing that has changed from your experience 2 years ago is that it has gotten worse. Yelp is the modern day Better Business Bureau.



rpt 729 days ago | link

Well, I would argue that the Better Business Bureau is the modern-day Better Business Bureau. :)


notJim 729 days ago | link

From what I've seen, the BBB is anything but modern.


jtheory 728 days ago | link

Sure; calling someone a modern-day Neanderthal isn't suggest they are "modern", either.


olegious 729 days ago | link

This happened to a driving instructor I know just 2 weeks ago. He had a 4 star average rating on Yelp, receives a call from Yelp sales pitching some kind of a premium service. He declined. Within a week most of his positive reviews were suddenly filtered out dramatically reducing his score.


pushingbits 729 days ago | link

This is supposedly happening all the time, yet no one has managed to catch it on tape for some reason. I can't think of a credible explanation for the lack of hard evidence (and lawsuits).


asmithmd1 729 days ago | link

Hey CamperBob it looks to me like you have been hell banned. All your comments are listed as dead


newbie12 729 days ago | link

Yelp accused of extortion in Chicago:



jvm 729 days ago | link

I can confirm that they still do this, my barber shop says they get hassled all the time.


patricklynch 729 days ago | link

Well, there goes my ability to trust Yelp reviews as impartial.

But if I don't trust the reviews, Yelp effectively degrades into a complicated remix of Google Maps.


mortenjorck 729 days ago | link

I use Yelp mostly for its metadata, such as restaurants' '$/$$/$$$' price categories, or a quick, easy-to-read menu sampling. I give the reviews approximately zero weight at this point in Yelp's evolution.


zem 728 days ago | link

search by "near me", sort by "open now" is an invaluable feature


alanfalcon 729 days ago | link

Especially complicated when you realize that their mapping system is completely broken for numerous addresses. I used Yelp to try to find a good local cafe to eat at in Irvine. Drove right to the spot indicated on the map and found an industrial complex. Had to look up the business name on Google Maps to find that it was about five miles South of where Yelp told me the cafe was.

Same thing happened again in Vegas, looking for a nice place to eat, find something that looks interesting and then see that Yelp places it in an industrial complex nearby. This time I don't expect to find the place, but I drive by and find myself somewhere in a dark alley full of closed-for-the-evening auto shops.

I'll still use Yelp to find the name of a business, but then I have to switch to Google Maps and do a reality check to actually see if the business is near by and how to get there. A real PITA.


jabo 728 days ago | link

I've had the same problem multiple times with business addresses being wrong on Yelp.


adavies42 728 days ago | link

complementary i suppose to the google maps problem where half the restaurants are closed....


pavel_lishin 729 days ago | link

That's the only thing I use them for. It's more convenient to search for "bar" and see a list of actual boozeries, vs. searching Google Maps and finding metal manufacturers, and various businesses that happen to have "bar" in their name.


mcguire 728 days ago | link

"to 'encourage' businesses to sign up for their paid services."

Wait, Yelp gets money from the businesses they list? Yeah, that's not a conflict of interest.


iamgilesbowkett 729 days ago | link

"Worth mentioning is Yelp's long (alleged) history of using review filtering as a de facto racket to 'encourage' businesses to sign up for their paid services."

EXTREMELY worth mentioning. If you've yelped Yelp, so to speak, you know to take their recommendations with a grain of salt and then some. Caveat emptor.

While I'm on the topic, the idea of a single company managing reputation for any given space is silly beyond words. Downright moronic, even.

Reputation is an aggregation of multiple opinions. No aggregating entity can aggregate without their aggregating principle spinning the results. Yelp is notorious for a corrupt and indeed outright criminal aggregating principle -- "we'll suppress bad reviews if you pay us and good reviews if you don't" -- but the same is true for any aggregator, whether they're aggregating based on good principles or bad, because aggregation is a form of authorship. I mean look at Hacker News vs Reddit vs Digg vs Slashdot. They all aggregate, and each has a distinctive voice.

Because of this, yes, Yelp is a useful resource, but no, don't use it for a serious purchase without going on Google. If you use Google and Yelp, you're at least polling multiple sources, so you're doing something which can access the fundamental aggregating dynamic which powers reputation in the first place. A single point of failure for reputation is a contradiction in terms!


sliverstorm 729 days ago | link

It'd be great if we had multiple review sites. Problem is nobody has managed to get as many users to write as detailed of reviews as Yelp has.


orijing 728 days ago | link

That made me think of an interesting idea. No problem is not solvable with some level of indirection!

A review aggregator website where the value of reviews from various sources is weighted by how reliable they are. For example, if there is Yelp, Facebook and Google, it can weight a restaurant 0.7 Yelp, 0.2 Facebook and 0.1 Google.


iamgilesbowkett 727 days ago | link

"It'd be great if we had multiple review sites."

we do. if you use Google as well as Yelp, every other site on the Internet which mentions the business you are curious about effectively acts as a separate review site.


bkbleikamp 729 days ago | link

It's not worth mentioning. Almost every case has been a coincidence and they've gone out of their way to explain the review filter (which functions similarly to Google's PageRank algorithm and attempts to filter out spammy reviews using various factors).

Each court case related to this has been thrown out.

If you trust Google to be fair with PageRank then there hasn't been any evidence that should make you more concerned about Yelp.

Business owners complain about getting demoted in Google's PageRank algorithm quite a bit, too.


mistermann 729 days ago | link

I'm very suspicious of your review of Yelp.

> Business owners complain about getting demoted in Google's PageRank algorithm quite a bit, too.

Google rankings fluctuate over time, but it is never the result of a direct targeting of an individual company or URL by google, whereas there is ample evidence that Yelp directly targets individual businesses depending on whether or not they are paying customers.


twoodfin 729 days ago | link

> ...whereas there is ample evidence that Yelp directly targets individual businesses depending on whether or not they are paying customers.

Can you link to any of this "ample evidence"? Preferably not just allegations from business owners who don't like their reviews.


chris_wot 729 days ago | link

Not sure if there s ample evidence, but there is something very fishy going on with the reviews the article has pointed out. I won't be using Yelp!


bkbleikamp 729 days ago | link

Citing ample evidence without links to it. Amazing.

Yelp's filtered reviews fluctuate as well. Reviews that are filtered can be unfiltered if the system decides the reviews aren't actually spam.


mikeash 729 days ago | link

I don't recall ever hearing people receiving calls from Google salespeople who imply that a failure to buy advertising on Google may result in a reduction in PageRank, or that purchasing advertising may restore it.


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