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The margins for a hotel aren't that slim in my experience. I worked IT at a hotel for 11 years, and the standard rate for a room ($169 at the time) was well above the break-even cost for a room (around $30-40 for all related labor and services). We never did charge for internet access for the simple reason that the required support load for a paid service is far lower than the support load of a free service (the executive managers were easily talked out of it the couple times it did come up).

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