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"Beds are considered a cost center but are tolerated because they are the number one amenity requested by guests."

WiFi is just as much part of the service a modern hotel provides as a clean bed, nice breakfast and whatever else they might advertise. Why isn't it treated like that? Why aren't they putting ads on my pillow?




There was actually a piece on this on Watchdog (a BBC Uk consumer issues programme) just last night. One hotel owner (which provides free Wifi) said it cost them £300 to provide the Wifi, he had 150 rooms so £1.50 a month/5p a day. The cost of the Wifi equipment that needed to be installed? His reply was "it's like fitting toilets, it's a one off cost which you just need to pay". They were specifically looking at the cost of wifi when staying at top hotels, some costing up to £20 a night. Your argument was one they also raised :)

The reason for the extortionate costs? Probably to make up for the lost revenue streams from people not using the in-room phones any more. I hope at that at least in this instance the guy wasn't paying for the internet access, that would be taking the p*ss!

For those of you in the UK then the show is here: http://www.bbc.co.uk/iplayer/episode/b01fhfw8/Watchdog_05_04...

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in-room movie providers are also suffering.

Why watch expensive in-room pr0n from Lodgenet (and have to explain the charge on your bill) when a browser will serve up similar at a lower cost?

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During a recent hotel stay, there was a placard on the nightstand advertising the fact that bed had a Serta mattresses.

At a recent resort stay, they provided a catalogue that allowed one to purchase the same linens and toiletries provided in the suite.

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Not on your pillow but definitely on your TV, on your desk, on your room key, ...

Thought exercise: If you took away the WiFi, you would still have a hotel. If you took away the bed, you would have ____.

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Actually if you take away the WiFi you have a hotel I no longer go to. The last few years I have traveled to the same places (mostly toronto area) enough that if I find a hotel with no wifi or a real bad connection I simply never go there again. There are always other hotels I can go to.

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Fine, how about air conditioning?

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A personal WiFi connected quiet space that rents by the hour?

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To be fair, beds are what the hotel sells. ("Heads on beds" in hotel parlance.)

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