It's worth mentioning that this pattern of customer service also seems to be becoming more common.
My guess is it's some ticket-based support system on their side and their incentives are to close the tickets within certain time-frames where the actual support seems to take a back-seat.
My guess is it's some ticket-based support system on their side and their incentives are to close the tickets within certain time-frames where the actual support seems to take a back-seat.