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I didn't say cater to every whim of every person.

I said listen to the customer because it is a legitimate point of contact, and they are not going to be the only one thinking what they're thinking, and even if you want to ignore them, you don't want to create a scene in front of other customers, so you can still think about and learn from the experience. The customer is always right from the customer's perspective, and you need to understand your customers' perspectives.




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