There are a lot of holes in the US healthcare system when you're doing something that's not what the majority is doing. I'd say this creates an argument for single-payer healthcare, but that's a debate for another thread. (Plus, I'm a little biased as a Canadian immigrant.)
Not a customer, but the fellow who sent it along is.
Not every system will catch every person. I didn't have a problem obtaining coverage for my family a dozen years ago, but a) it was a dozen years ago and b) perhaps our pre-exisitings were not so bad.