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Navigating the Unexpected: My Experience with Stripe's Sudden Account Closure
19 points by wlisthtimewatch 11 months ago | hide | past | favorite | 4 comments
I've been a Stripe user for over a year, processing more than $300,000 in transactions each month selling watches. Everything was going smoothly until one day, out of the blue, I received an email from Stripe stating that my account was not being used as expected. The phrase "not being used as expected" left me puzzled. What does that even mean?

As a business owner, I had put a lot of trust in Stripe. The sudden closure of my account was a hard blow, especially considering the volume of transactions I was processing. The biggest challenge was the fact that my business was heavily reliant on Stripe. Transitioning to another payment processor was not going to be an easy task.

In an attempt to resolve the issue, I reached out to Stripe's support team. However, the responses I received seemed to follow a fixed pattern, leaving me with more questions than answers. It felt like I was stuck in a loop, with no clear understanding of what the issue was or how to resolve it.

Has anyone else experienced a similar situation? How did you navigate through it? Any advice on how to prevent such occurrences in the future would be greatly appreciated. Also, if anyone has recommendations for alternative payment processors that can handle a similar volume of transactions, I'm all ears.

Thankfully I haven’t had to deal with a closure. In general though, I’ve had far more luck talking to Stripe on the phone than chat or email. On chat or email the reps basically hot potato your question until you go away. Phone reps were knowledgeable and got me an answer in one call.

Do you have a direct telephone number for their support? For the life of me, I can’t get a hold of anyone there directly. You’d be a hero if you could provide one

Unfortunately I don't have a good advice, I can suspect however that this is the result of an AI making a decision and can't explain why. I work at a bank and those kind of complaints, I was rejected with no good explanation, are something we know must be improved.

Which ecommerce platform are you using? - almost every platform allows a straightforward switch of payment processor.

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