A customer who has Amazon's smart devices in his home got locked out of his account. The reason given was that amazon's delivery driver misheard the automated answer of the doorbell for a racist comment. He was locked out of using all his 'smart home' features for days until Amazon gave him access back to his account without an apology or anything of that sort. Basically, if he didn't have proof of the interaction he would've lost access indefinitely.
Guilty until proven innocent. This is a major failing of modern society's knee jerk reactions to any perceived offense, especially around social issues.
