Agreed. Jira is great, but only if you have an angry tyrant at the helm managing it.
Its too flexible, if you allow people do what they want they'll have no structure at all, and you end up with disasters like a bunch custom "priority" field which are the exact same as the regular priority field except it just has different variations on "low", "medium", "high".
For my team I use basically none of Jiras features. I have a simple kanban board with 7 steps, and encourage my team to use it as a ships log. No story points or sprints or any of that stuff, the only hard requirement is that in order to close a ticket you have to write a paragraph about what was changed or attach an email to the Jira where you did the same but with a client.
Its too flexible, if you allow people do what they want they'll have no structure at all, and you end up with disasters like a bunch custom "priority" field which are the exact same as the regular priority field except it just has different variations on "low", "medium", "high".
For my team I use basically none of Jiras features. I have a simple kanban board with 7 steps, and encourage my team to use it as a ships log. No story points or sprints or any of that stuff, the only hard requirement is that in order to close a ticket you have to write a paragraph about what was changed or attach an email to the Jira where you did the same but with a client.