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I recommend reading Atul Gawande's books:

The Checklist Manifesto http://www.amazon.com/Checklist-Manifesto-How-Things-Right/d...

Better http://www.amazon.com/Better-Surgeons-Performance-Atul-Gawan...

He's a New Yorker writer and practicing surgeon. His books contain lots of insight about ways that medicine could be vastly improved by innovation. Unfortunately, few techies are doctors.

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